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Arcadiajohn Arcadiajohn is offline

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  1. Arcadiajohn
    10-03-2014 12:29 PM
    Arcadiajohn
    Ok, you can send it back with an explanation of the fault with all your details to me here at Arcadia and I will ask the spares guys to have a look. Arcadia reptile, 8i.o centre, salbrook road, red hill, RH1 5GJ
  2. zx4g
    08-03-2014 11:13 PM
    zx4g
    Hi john have checked and there is no power at bulb connector points. When mains switched on a socket fuse blows in plug. Can the canopy be repaired or ballast unit swapped out? Also is there an easy way to test the bulbs without the canopy or ballast?
  3. zx4g
    07-03-2014 12:13 PM
    zx4g
    Hi, hope u can help me, I bought the T5 canopy in 12/4/12 from surrey pets, it has stopped working, I have changed the bulb & fuse but it's still not lighting up. It appears the ballast may have become faulty can this be replaced? How long is the guarantee? Thank you
  4. meacy
    31-03-2013 11:12 PM
    meacy
    Hi
    I recently purchassed a Slimline T5, my problem is that it only worked for 1 hour.I purchased the light from Surrey pets unfortunately I had put 2 small holes in unit to hang from chains. I full understand this makes any claims for faulty goods nil and void and I'm not hear to ask for a replacement. The light had worked ok untill i unplugged the unit and then plugged into a timer after which the unit stopped working. On openning ends of unit I could confirm no wires had been hit with hooks I had put in. I changed the fuse and checked buld which worked fine. My question is do Arcadia sell the inside part of the slimline? or is it only sold as one unit? I would be very greatful for any help or advice that you could give me.
    Cheers Michael

About Me

  • About Arcadiajohn
    Biography
    Reptile professional,
    Location
    West sussex
    Interests
    Reptiles, bird keeping, tattoos, music, harleys and mustangs.
    Occupation
    Arcadia reptile expert, practical reptile keeper and cage and Avairy ask the expert
  • Signature
    John courteney-smith MRSB
    Arcadia reptile products manager
    MBD and reptile nutrition books OUT NOW
    www.arcadia-reptile.com/reptile-care-books

    Please join us on Facebook, Arcadia reptile
    www.Arcadia-reptile.com

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  • Last Activity: 29-08-2016 09:42 AM
  • Join Date: 30-01-2011
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