HELP!!! IS MY T REX FLOOD LAMP WORKING PROPERLY????? - Page 3

**Eire_Ade** · 13-11-2006, 11:45 PM

I am much better thanks Jo, light still playing up, nothing new.

I contacted Underworld (with an email), they are people you send the warranty card to, and still waiting a response.

Ade

14-11-2006, 12:40 AM

hi ade

glad to hear you are feeling better

i will be interested to see what underworld have to say

trex could end up loosing lots of business if this problem isnot sorted

**Eire_Ade** · 14-11-2006, 04:06 PM

It is unfortunate that this was my first lamp and have experienced problems, I have however recently purchased (as soon as I got back home to Ireland) another one for Mum and hers seems to be working fine, just my luck eh! Especially when I seen another lamp on here too, which i could have tried instead.

But yes Linda like you say will be interesting to see what Underworld say in response which so far is not forthcomming, so I will give them a few more days then i will contact again.

the light went on and off 3 times during my dinner hour today, poor tortoises muct be wondering what the hell is going on with this damn sun, wish those dark clouds would stop blocking it!

You have to have a laugh about it, lifes to short to worry about stupid faulty t-rex lights eh!

Ade

**Eire_Ade** · 15-11-2006, 09:43 PM

I had a development today, had an email from Underworld, they want to have the lamp back for testing, so I have to pack it up and send it back to them.

So I will be without that stupid light for a while so it will be a case of going back to the uv tube and basking lamp for now.

Ade

yam yam · 15-11-2006, 09:53 PM

thats good ade at least they can see that is not working properly and they can have the flicking on and off good luck

Fallen Angel · 16-11-2006, 05:27 PM

Ade thats good news at least their taking it seriously i hope they can sort this for you babe xxx Nicky

**Eire_Ade** · 16-11-2006, 08:18 PM

Well today I had a very promising conversation with someone from Underworld, he was very reassuring that this product is of extremely high quality, and generally they have very few problems with them.

He understands that mine is now in fact outside of the 6 month warranty but as I have had problems from the beginning and no joy with the internet company I got it off and have records of my complaints (emails sent out) then they are going to accept a copy of the correspondance as evidence that its not been right and will also test my bulb when they get it.

So what I would say to anyone else who is experienceing problems on an ongoing basis, firstly report this to the company you purchased it from and if no satisfaction is reached, contact underworld as they are the sole distributers of this lamp in the UK.

Hopefully this will now have a happy conclusion, I will let you know as soon as I know the outcome myself.

Ade

Becks · 16-11-2006, 08:27 PM

well ive just ordered my 1st trex flood awaiting its delivery ill let u know how i get on with mine ..
luv becks xxxxxxxxxxxxxxxxxxxxxxxx

16-11-2006, 08:33 PM

ade its nice to see that underworld are taking your complaint more seriously

lets hope a brand new lamp is on its way to you

**Eire_Ade** · 16-11-2006, 08:39 PM

Thankyou Linda, for guiding me down this avenue.

Ade

View Poll Results: Which is better? T rex combined lamps or uv and spot lamp seperate?
T rex	6	50.00%
uv and spot lamp seperate	6	50.00%
Voters: 12. You may not vote on this poll

13-11-2006, 11:45 PM	#21
Eire_Ade Super Moderator Adult Join Date: Jun 2006 Location: Ireland Posts: 8,422	I am much better thanks Jo, light still playing up, nothing new. I contacted Underworld (with an email), they are people you send the warranty card to, and still waiting a response. Ade __________________ Ade ----------------------------------------------- Y.O.B 1971 (40 years young! ) My Tortoises :- Dug (Testudo Graeca Ibera Terrestris (Syrian), Penny, JJ (JennyJack), Buttons and Gem (Testudo Graeca Ibera)

14-11-2006, 04:06 PM	#23
Eire_Ade Super Moderator Adult Join Date: Jun 2006 Location: Ireland Posts: 8,422	It is unfortunate that this was my first lamp and have experienced problems, I have however recently purchased (as soon as I got back home to Ireland) another one for Mum and hers seems to be working fine, just my luck eh! Especially when I seen another lamp on here too, which i could have tried instead. But yes Linda like you say will be interesting to see what Underworld say in response which so far is not forthcomming, so I will give them a few more days then i will contact again. the light went on and off 3 times during my dinner hour today, poor tortoises muct be wondering what the hell is going on with this damn sun, wish those dark clouds would stop blocking it! You have to have a laugh about it, lifes to short to worry about stupid faulty t-rex lights eh! Ade __________________ Ade ----------------------------------------------- Y.O.B 1971 (40 years young! ) My Tortoises :- Dug (Testudo Graeca Ibera Terrestris (Syrian), Penny, JJ (JennyJack), Buttons and Gem (Testudo Graeca Ibera)

15-11-2006, 09:43 PM	#24
Eire_Ade Super Moderator Adult Join Date: Jun 2006 Location: Ireland Posts: 8,422	I had a development today, had an email from Underworld, they want to have the lamp back for testing, so I have to pack it up and send it back to them. So I will be without that stupid light for a while so it will be a case of going back to the uv tube and basking lamp for now. Ade __________________ Ade ----------------------------------------------- Y.O.B 1971 (40 years young! ) My Tortoises :- Dug (Testudo Graeca Ibera Terrestris (Syrian), Penny, JJ (JennyJack), Buttons and Gem (Testudo Graeca Ibera)

16-11-2006, 05:27 PM	#26
Fallen Angel Senior Member Sub Adult Join Date: Aug 2006 Location: East Sussex Posts: 1,645	Ade thats good news at least their taking it seriously i hope they can sort this for you babe xxx Nicky __________________ 1.3.0 ibera 1.1.0 hingebacks

14-11-2006, 12:40 AM	#22
aprillinda Guest Posts: n/a	hi ade glad to hear you are feeling better i will be interested to see what underworld have to say trex could end up loosing lots of business if this problem isnot sorted

15-11-2006, 09:53 PM	#25
yam yam Senior Member Sub Adult Join Date: Sep 2006 Location: ESSEX UK Posts: 1,501	thats good ade at least they can see that is not working properly and they can have the flicking on and off good luck

16-11-2006, 08:18 PM	#27
Eire_Ade Super Moderator Adult Join Date: Jun 2006 Location: Ireland Posts: 8,422	Well today I had a very promising conversation with someone from Underworld, he was very reassuring that this product is of extremely high quality, and generally they have very few problems with them. He understands that mine is now in fact outside of the 6 month warranty but as I have had problems from the beginning and no joy with the internet company I got it off and have records of my complaints (emails sent out) then they are going to accept a copy of the correspondance as evidence that its not been right and will also test my bulb when they get it. So what I would say to anyone else who is experienceing problems on an ongoing basis, firstly report this to the company you purchased it from and if no satisfaction is reached, contact underworld as they are the sole distributers of this lamp in the UK. Hopefully this will now have a happy conclusion, I will let you know as soon as I know the outcome myself. Ade __________________ Ade ----------------------------------------------- Y.O.B 1971 (40 years young! ) My Tortoises :- Dug (Testudo Graeca Ibera Terrestris (Syrian), Penny, JJ (JennyJack), Buttons and Gem (Testudo Graeca Ibera)

16-11-2006, 08:27 PM	#28
Becks Senior Member Adult Join Date: Jun 2006 Location: Somerset UK Posts: 4,035	well ive just ordered my 1st trex flood awaiting its delivery ill let u know how i get on with mine .. luv becks xxxxxxxxxxxxxxxxxxxxxxxx __________________ horsfields ,redfoots ,southern and northan morrocans, map turtle . http://www.redfoottortoiseplace.piczo.com

16-11-2006, 08:33 PM	#29
aprillinda Guest Posts: n/a	ade its nice to see that underworld are taking your complaint more seriously lets hope a brand new lamp is on its way to you

16-11-2006, 08:39 PM	#30
Eire_Ade Super Moderator Adult Join Date: Jun 2006 Location: Ireland Posts: 8,422	Thankyou Linda, for guiding me down this avenue. Ade __________________ Ade ----------------------------------------------- Y.O.B 1971 (40 years young! ) My Tortoises :- Dug (Testudo Graeca Ibera Terrestris (Syrian), Penny, JJ (JennyJack), Buttons and Gem (Testudo Graeca Ibera)

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