01-04-2015, 05:39 PM | #1 |
Member
Egg
Join Date: Dec 2011
Posts: 88
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Swell Reptiles.
So there story goes something like this.
I bought an Arcadia D3 12 months ago on 03/03/2014 and recently it stopped working. I tried to take the bulb out of the holder and it crumbled. As you can see from the pictures below. This happened on 05/03/2015. The bulb was not in use until 16/03/2014, as I had to wait for my tortoise table to be built. I emailed Swell Reptiles (09/03/2015) who ask for pictures, which I sent. I emailed the images on the 15/03/2015, and had to email again asking for any further information on the 24/03/2015, as I had no reply. I had a reply saying, 'Replacement will be leaving us today with our apologies for the delay' At this point, I was very happy and thought what great customer service I had received. Three minutes later another email came through to say the following, 'Just be aware that this was out of warranty so being done as a favour for yourself.' I felt as though this was completely unneeded and ruined the customer experience. Needless to say I will not be using Swell Reptiles in the future and I felt as though others should be aware of the service. A customer lost by an unnecessary email. |
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