2.0% Arcadia bulb glowing pink

Barney's Mum · 11-10-2011, 06:07 PM

Just bought a new 2.0% arcadia bulb and its glowing pink, not just a little pink, really pink?! is this right?

i got it to use alongside my combined bulb to give a more little more light in the table. I am using with an arcadia starter kit and arcadia reflector.

do i need to return it? or is this right?

thanks!

yuna1971 · 11-10-2011, 08:00 PM

Hmmm...doesnt sound right to me. Never heard of a strip going pink...(presume its a strip?) Very odd...and if you got the receipt, I would get a replacement IMO, nothing to lose. xx

Arcadiajohn · 11-10-2011, 08:01 PM

Weird! Can you read the etching code on the end of the lamp it should start FSU then the wattage number and say natural sunlight.

Can you confirm his with me please

John

Barney's Mum · 11-10-2011, 08:31 PM

FSU30.
It says natural sunlight. It is a strip. Think I will return then

Barney's Mum · 11-10-2011, 08:33 PM

Ps. I take it the problem is with bulb, not starter? Want to return the right thing!

Arcadiajohn · 11-10-2011, 08:47 PM

Mm, this is a bright blue white lamp, what is the wattage of the controller? It should say underneath something like acr30 or ac30 or acu30 or C4??

John

Barney's Mum · 11-10-2011, 08:51 PM

model: ACR30X (on unit) box says ARC30 if that makes a difference.
type: C4 (on unit)

sounds like i got a faulty one. I have emailed where i bought it to arrange a replacement.

Arcadiajohn · 11-10-2011, 08:58 PM

Please copy me in so I can get it back quickly, everything is guaranteed so please don't worry, I'll replace it myself if needed!

But please keep me up to date on this email address arcadiareptile@Arcadia-uk.com

So sorry for this I honestly don't know what's wrong with it!! But I will find out

John

Barney's Mum · 11-10-2011, 09:06 PM

really appreciate that John, thanks. I'll CC you in on future emails.

**Alan1** · 11-10-2011, 09:30 PM

My wife would keep it if it matched the curtains

11-10-2011, 06:07 PM	#1
Barney's Mum Member Hatched Join Date: Mar 2011 Posts: 310	2.0% Arcadia bulb glowing pink Just bought a new 2.0% arcadia bulb and its glowing pink, not just a little pink, really pink?! is this right? i got it to use alongside my combined bulb to give a more little more light in the table. I am using with an arcadia starter kit and arcadia reflector. do i need to return it? or is this right? thanks! __________________

11-10-2011, 08:00 PM	#2
yuna1971 Senior Member Adult Join Date: Dec 2008 Location: Bristol Posts: 7,157	Hmmm...doesnt sound right to me. Never heard of a strip going pink...(presume its a strip?) Very odd...and if you got the receipt, I would get a replacement IMO, nothing to lose. xx __________________ Rach Lily's Movie. http://www.shelledwarriors.co.uk/for...ad.php?t=68025

11-10-2011, 08:01 PM	#3
Arcadiajohn Member Hatched Join Date: Jan 2011 Location: West sussex Posts: 424	Weird! Can you read the etching code on the end of the lamp it should start FSU then the wattage number and say natural sunlight. Can you confirm his with me please John __________________ John courteney-smith MRSB Arcadia reptile products manager MBD and reptile nutrition books OUT NOW www.arcadia-reptile.com/reptile-care-books Please join us on Facebook, Arcadia reptile www.Arcadia-reptile.com

11-10-2011, 08:31 PM	#4
Barney's Mum Member Hatched Join Date: Mar 2011 Posts: 310	FSU30. It says natural sunlight. It is a strip. Think I will return then __________________

11-10-2011, 08:33 PM	#5
Barney's Mum Member Hatched Join Date: Mar 2011 Posts: 310	Ps. I take it the problem is with bulb, not starter? Want to return the right thing! __________________

11-10-2011, 08:47 PM	#6
Arcadiajohn Member Hatched Join Date: Jan 2011 Location: West sussex Posts: 424	Mm, this is a bright blue white lamp, what is the wattage of the controller? It should say underneath something like acr30 or ac30 or acu30 or C4?? John __________________ John courteney-smith MRSB Arcadia reptile products manager MBD and reptile nutrition books OUT NOW www.arcadia-reptile.com/reptile-care-books Please join us on Facebook, Arcadia reptile www.Arcadia-reptile.com

11-10-2011, 08:51 PM	#7
Barney's Mum Member Hatched Join Date: Mar 2011 Posts: 310	model: ACR30X (on unit) box says ARC30 if that makes a difference. type: C4 (on unit) sounds like i got a faulty one. I have emailed where i bought it to arrange a replacement. __________________

11-10-2011, 08:58 PM	#8
Arcadiajohn Member Hatched Join Date: Jan 2011 Location: West sussex Posts: 424	Please copy me in so I can get it back quickly, everything is guaranteed so please don't worry, I'll replace it myself if needed! But please keep me up to date on this email address arcadiareptile@Arcadia-uk.com So sorry for this I honestly don't know what's wrong with it!! But I will find out John __________________ John courteney-smith MRSB Arcadia reptile products manager MBD and reptile nutrition books OUT NOW www.arcadia-reptile.com/reptile-care-books Please join us on Facebook, Arcadia reptile www.Arcadia-reptile.com

11-10-2011, 09:06 PM	#9
Barney's Mum Member Hatched Join Date: Mar 2011 Posts: 310	really appreciate that John, thanks. I'll CC you in on future emails. __________________

11-10-2011, 09:30 PM	#10
Alan1 Super Moderator Adult Join Date: Dec 2008 Location: Sunny Scotland Posts: 21,512	My wife would keep it if it matched the curtains

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