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Old 23-05-2017, 07:01 PM   #1
Enzo91
Junior Member
Egg
 
Join Date: May 2017
Posts: 1
Default Being ignored by the Shelled Warriors Shop

Having a pretty horrendous time trying to get through to these guys, is this their usual service?

My original order placed on the 22nd of March went missing and they're totally ignoring me. On top of this, they are actively avoiding my communications and not shipping another order which I played on the 9th of May (to avoid acknowledging my previous problems possibly?).

I've sent 5 e-mails (since they came back from their holiday in April), 2 Facebook messages, and posted on their Facebook wall (which they deleted). The only thing I got back from them was one e-mail stating that my original order "was 100% posted to my address", which I never denied, I'm just saying that I never received it.

I have been nothing but civil, just looking for a bit of assistance as would be expected from any online retailer, yet this has turned into a pretty terrible experience. I'm fully expecting this to get deleted just like my Facebook post, but it's worth a shot.

It's not even about the money, it's only about £20 in total, it's just the principle of it at this point. It's fairly surprising too, and I've used them in the past and they've been fine.

Any advice? Cheers.
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