Hello your not a bad mom!
Sounds as if it could have been solid grates or a stone.
Dehydration can be a big factor. You say his bath is Luke warm? Have you tried bathing him in warmer water? Mine like 30/35 degrees! (Some one asked me!) I aim for 20/30 mins.
Also if the warmer water doesn't help, try experimenting with different containers.
Diet can also be a contributing factor, things high in oxylactic acid are not good (in excess)
Eg: peppers, spinach, rocket, dandelions in excess..
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