Hi,
More info on your setup might help,
What: substrate, table or Viv, heat source, light source, humidity levels, worming history, bathing frequency?
How long has ur star been like this & have you consulted a tortoise specialist vet?
I keep my stars a little warmer, hot spot around 38-40oC daytime and a ceramic heater keeps things stable and above 25oC constantly.
Hope your little one is better soon x
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Maddz
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