Cor...Jon, those were the days. I remember I emailed them (Reptile UV - USA) a few times..they got real snotty with me (the US makers - Bob and all that).
The thread with all the problems is still in the housing section too...
I agree that they never recovered their reputation. Arcadia on the other hand went from strength to strength and probably took MR's dissatisfied customers lol.
Something like 2010 I think it all went pear shaped...
xx